NuativaAI Front Office
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Mobility

From phone call to confirmed driver and ETA.

Captures and verifies pickup, checks fleet availability, dispatches the right vehicle, follows driver acceptance and keeps the passenger informed.

See it with your business Explore the workflow
Taxi & Ride Dispatch team serving a customer
Drivers free7
Pickup ETA6 min
Job statusAccepted
Operational

From request to result

A complete workflow, not just an answer.

The AI gathers what matters, checks live operating data and completes the next safe action.

  1. 1

    Confirm pickup

    Address, landmark, GPS and passenger requirements.

  2. 2

    Check fleet

    Service zone, suitable vehicles, ETA and fare rule.

  3. 3

    Dispatch driver

    Assign, offer, accept and redispatch when needed.

  4. 4

    Track the trip

    Driver details, ETA, status and escalation.

Example conversation

Natural for the customer. Operational underneath.

Every response is grounded in your availability, policies and connected tools. When confidence or authority stops, a person takes over.

Available 24/7Rules enforcedHuman on standby
Live enquiryAI front office - connected Active
CustomerI need a taxi from Skanderbeg Square to the airport.
AI front officeI found the pickup entrance near the National Museum. Is that correct?
CustomerYes, for two people with two bags.
AI front officeConfirmed. Arben in vehicle TX 214 has accepted and arrives in about six minutes.
Actions logged - sensitive steps use secure links

Inside the setup

Everything needed to do the job properly.

Configured to fit taxi & ride dispatch operations, then tested against your real scenarios before going live.

  • Pickup geocoding
  • Live driver availability
  • Dispatch and redispatch
  • Driver app integration
  • Passenger ETA updates
  • Cash, account or payment link

Connected systems

Works with the operational tools your team already depends on.

Controlled actions

Permissions, guardrails and audit history for every completed action.

Human handoff

Context moves with the customer, so your team never starts again.

Let's map your real front-office workflow.

Bring your scenarios, systems and edge cases. We'll show how the full experience works for your team and customers.

Book a working session